1. What is there to learn in Sales other than roaming around and seeking orders and getting rejected in the process?
Sales is all about helping customers discover their unmet needs, pain, risk or challenge in a way that they buy from the Seller. It is all about taking the prospect on a discovery ride, making it an eye opening experience and helping the prospect decide in your favor.
This involves Lead Generation, Sales Pitching, Sales Proposals, Sales Negotiation and Sales Closures. Before proposing the seller needs to understand the needs of the customer or Target group of Customers. While endeavoring to understand prospects' needs the seller encounters objections from the buyer which needs to be handled well for the buyer to think positively about you.
2. How can you teach selling? Either I have it in me or not. How can your training help me in this?
Selling is an inborn trait in every child when he/she is born. The first sale that they make is when they cry for mothers milk and get it whenever they feel hungry!
As we grow old, our natural instincts and traits are selectively subdued due to circumstances or upbringing.
The pedagogy used as TSS will help you discover yourself in terms of attitude, belief, karmas, goals, ethics and values. On doing this we suitably empower you with the science of selling which talks about Sales ki Jaat, Sales Ki Vidhi, Sales Ki Niti, Sales Katha , Sales Ke Rishte and Sales Mein Molbhav.
3. I have a huge fear of failure. In Sales, one is tested in every sales call and one gets a report card of success or failure after each call. How will I be able to overcome this fear of failure?
Fears cause stress if not overcome in life. To overcome a fear , you have to follow the cycle of “Fail - Learn - Fail - Learn again - Fail - Learn again ……. Succeed!”. Without failing multiple times at one thing, one cannot succeed. Sales gives you ample opportunities to fail and finally learn to succeed.
In our program we teach you how to learn from failures in Sales and never to feel frustrated with Rejections in Sales.
4. I get anxiety with the “fear of the unknown”. In Sales we have to meet unknown people, sometimes without appointments. How will I learn this skill?
“Fear of Unknown” is natural and all normal people have this fear. We teach you a technique called “Probing skill” wherein you will learn to ask questions and find out the “unknown” so that it does not cause anxiety to you. The skill lies in asking the right questions in the right sequence with the right soft skill so that the same starts a positive dialogue with the unknown prospect.
5. I have a big ego problem with “Rejections”. I just cannot take them lying low. In Sales you get rejected every now and then. How can you teach me to butcher my ego to handle “Rejections”?
This has everything to do with “Attitude”. Firstly no one rejects the salesperson but the salesperson’s proposal is being rejected and the proposal is furnished by the brand which the salesperson represents. Rejections or “Objections” as we call them in Sales can be learnt to be handled in a scientific way so that a positive sales conversation is built. The science of creating a sales conversation is an integral part of our course curriculum.
6. Sales is a skill which can be “learnt by doing”and not only “by listening to teachers in a classroom”. How can I learn Sales in your class rooms?
Our class room program will acquaint you with the theoretical constructs whereas the practical aspects of sales will be taught via sales coaching on the field when you will be required to make live sales calls for various brands in the market. Our Sales Coach will assist you in analyzing your sales calls after the same has been made by you in front of them.
7. The biggest problem in Sales is to find a listening pair of ears for your product or service. What is there in your program to counter this challenge?
We empower you with the concept of a Lead Generation Engine wherein you attempt to raise sales leads through multiple channels and silos.Some of them are done 1-2-1 while others can be automated by making use of various apps and tools.
8. I am very poor in managing myself and time. How can your course help me with this shortcoming?
ABC , Awareness Before Change, is one module in our program at TSS which will not only help you discover yourself but also give you a robust tool kit to overcome all your weaknesses. This includes work culture, ethos, ethics, values, data management, self management, promise tracking, reporting and Management Information Systems (MIS).
9. My power to convince anyone is very poor. Even when I am convinced about something , I am not able to convince others. How will your course empower me in this weakness?
No one can convince anyone in this world. You can only help someone convince himself or herself. In our program we teach you to help the customer in convincing themselves by understanding the technique of “FABBING” wherein you make use of Features, Advantages and Benefits of your product or service to help the customer convince themselves.
10. English Language is a big mindblock for me as I have studied in a rural government school. My mind thinks in vernacular language and translates the same to English before talking. How will I overcome this in Sales?
Firstly, it is absolutely fine to talk in vernacular while selling , especially if the customer that you are talking to understands and likes to converse in vernacular. We however,have sessions on Spoken English, which is curated to empower “Spoken English” skills in a person. I am sure you will find this helpful.
11. Asking for a sales order is like begging to me. How will you teach me on “Sales Order Closing” because my ego hurts to ask for a sales order?
You do not have to ever ask for a sales order. You only have to inquire as to when the customer will own your product. Of course this will only happen when a customer feels like buying your product. For this to happen you have to learn how to present value to the customer. This is covered under our module of “Value Selling” in the TSS program.
12. My inability to handle “No” from a customer is one of the primary reasons that I have failed in sales. How will your program help me in overcoming this challenge?
You are unable to handle the “No” because you are trying to convert the “No” into a “Yes” by force or push. Instead you have to learn how to make “Value propositions” in a way that the customer reaches the TINA (There is no Alternative!) point and they themselves convert their “No” to “Yes” to themselves. We will teach you how to stay in the role of “Krishna” by guiding the customer towards helping them discover “what is right for
themselves?” rather than becoming the “Arjuna” and advising the customer on “what is right?”
13. The market these days is so price sensitive. It is only the cheapest product that sells and the salesperson is not able to add any value to it. What will you teach in this program that will help me overcome this practical challenge in the market?
Your belief that the cheapest product sells the best is a myth that needs to be busted. It is always the “best in class” that product that sells in the given class.
In our program, we teach you how to create a positive “Sellers BATNA” (BATNA = Better Alternative to a Negotiated Agreement) so that there is a ZOPA (Zone of Possible Agreement) within which a win-win negotiation can happen.
14. In the last 5 years , I have changed 3 jobs and every time I do so I lose on my contacts and relationships built with hard work. How will your program help me curb this pain?
We empower you with the importance of using a CRM (Customer Relationship Management) as a tool kit in Sales so that your Sales Funnel never leaks and your database remains permanently with you.
15. How will your course help me in understanding my roles and responsibilities as a salesperson?
We have a module on the “Karmas of Sales” which focuses on the R&R of every sales professional. We also teach you to practice these “Sales Karmas” with equanimity so that you never face stress in sales and always enjoy the journey of “The Religion of Sales!”